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Give your employees the support they need to manage their mental health stability and increase job performance.




Stress and Adrenaline Management Training goes more in-depth educating emergency personnel on the nature of stress and the effects it causes both mentally and physically. Having a better understanding of stress and methods to prevent the damages of stress will prevent stress disease. 75% to 90% of all doctor’s office visits are for stress-related ailments and complaints.  This training is important for emergency personnel, such as 911 Dispatchers, because their job entails being in a high state of stress and excessive adrenaline arousal throughout the duration of their twelve-hour shift. 



Mental Health Stability Training enhances the psychological and physical life of emergency services personnel.  There are several psychosomatic disorders caused by an overload of stress that emergency personnel encounter while working. In addition, after conducting research with dispatch centers, the results indicated that several of the participants have symptoms of psychosomatic illnesses. Many of those symptoms are either overlooked or not linked to the excessive stress and/or overload of adrenaline that is experienced in this career field.  Unfortunately, emergency personnel such as dispatchers are often overlooked when it comes to the awareness of these issues. This training will bring awareness to the psychological issues caused by excessive stress, how to recognize the symptoms and provide methods to minimize the effects of stress.  Mental Health Stability Training can be offered as an in-service or a workshop session.



One in four Americans and 10 percent of children in the United States experience a mental health illness annually (National Institute of Mental Health, 2015). “You are more likely to see someone having a panic attack than you are to see someone having a heart attack,” says Linda Rosenberg, CEO of the National Council for Community Behavioral Healthcare (National Council). There has been an increasing number of emergency personnel with responding to calls or taking calls involving mental health issues.  Therefore, due to emergency personnel lack of mental health training and understanding of mental illness, some of those incidents resulted to those in need of help becoming aggravated and escalating to levels of aggression that could have prevented. Therefore, to bridge the gap between first responders and citizens dealing with mental health illness, BRIDGING THE GAP goal is to help improve the quality of services in the mental health community by providing training to increase emergency personnel awareness of mental health illness.  This training can be offered as an in-service or a workshop session.



Critical Incident Stress Management (CISM) is for all emergency personnel dealing with traumatic events. The involvement of dealing with traumatic event can be directly, like a first responder, or indirectly, like a 911 dispatcher. CISM is a process for helping those involved in a critical incident share their experiences, vent emotions, learn about stress reactions and symptoms and provide referral for further help if needed. It is confidential and the environment set is of a safe haven needed to address the psychological impact of the traumatic event. In addition, it enables emergency services personnel to return to their daily routine in normal levels of functioning more quickly and with less likelihood of experiencing psychological issues.  There are several types of CISM intervention used based on the situations. The different types of interventions are Debriefing, Defusing, Grief and Loss Session, and Crisis Management Briefing.



Training is on-site with the intent to provide an environment of familiarity and comfort. The duration of each training varies based on the need of the agency requesting the service. To accommodate the various learning styles of trainees the training provided will incorporate different learning styles such as visual, auditory, read/write, and kinesthetic. Trainees will receive printed training materials that is clear and concise course content. At the end of each training the trainees will also receive a Certificate of Completion.

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